5 Tips for better help desk and tech support services

Mastering the technical aspect of customer service can be difficult. When consumer electronic products and software that are meant to be efficient fail to get the job done, users easily get frustrated. At times like this, brands need to help people make the most of their purchases. One of the best ways to do so is to provide reliable and responsive support across multiple platforms.

Top 6 customer service mistakes callers hate the most

As people’s expectations evolve, customer service has become more than just answering calls. These days, to deliver excellent support, brands have to be on top of the latest trends, processes, and technologies. They must consolidate these well to provide a consistent and seamless customer experience across multiple touchpoints.

Your basic guide to recruitment process outsourcing

In a fast-paced business environment, organizations are competing not just over customers but also over employees. Successful companies are made up of people with the right skills and knowledge, and that’s why recruitment remains one of the core functions of staff management. Brands can’t afford to suffer from staffing problems if they want to be ahead of the race.

What’s preventing your call center from being customer-centric?

Becoming a customer-centric company is probably every manager’s dream. In a marketplace where every firm is competing for customers’ attention and loyalty, business leaders know that they can’t afford to lose customers. Great products and services are not the only requirements to make it to the top. More importantly, the way businesses create connections with customers will impact its longevity and success.