Business process outsourcing (BPO) allows companies to acquire the right tools and manpower to increase their productivity and improve their products and services. Through this business strategy, you can expand your capabilities without compromising your core expertise.
While most of your processes may be executed in-house, it makes sense to outsource your other functions for various reasons. With a third-party service provider, you can save on labor and operational costs, optimize your processes, gain access to innovative market ideas, and mitigate risks` associated with day-to-day operations.
As you look for an outsourcing partner, you need to familiarize yourself with the services that they offer. Most offshore BPO companies today commonly provide customer service and technical support over the phone and other communication channels such as live chat, email, and social media. And to be able to accommodate global clients, these are offered in multiple languages.
Others also provide these functions:
• digital marketing
• content moderation
• IT services
• data entry
• translation and transcription
Taking a close look at the packages being offered by a call center (or any type of BPO provider) can help you make a wise choice. But more importantly, you need to take note of how these services are being offered. For example, there are outsourcing companies that offer full and fixed service packages, but these may not be ideal for all businesses. Customizable bundles, on the other hand, may be more suitable.
Here’s a comparison between the two.
FULL AND FIXED SERVICE BUNDLE
CUSTOMIZABLE SERVICE BUNDLE
This limited flexibility means you can’t re-scale the size of your workforce or add and subtract features as necessary.
A customizable BPO package lets you add or subtract services later on, letting you build solutions that fit your business’ needs. This also lets you make rearrangements that fit your long-term objectives.
|• Complete and expansive.
It includes plenty of features and functions, but your brand may not need all of them. This may lead to unnecessary spending.
You’re assured that every cent you spend goes to the services, resources, and manpower you truly need.
Understandably, it can be hard to refuse an all-inclusive service package. Of course, getting plenty of features in one deal can be an advantage, but you may end up spending for extras you don’t need.
With a customizable package, on the other hand, you can always add services as necessary. This would help you optimize your business operations in a cost-efficient way.
To sum it up, customizable BPO packages lets you make the most of your outsourcing deal, allowing you to increase your profits. This should be one of the main things you must look for in a provider, aside from their corporate culture44 and track record.
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