The holiday season is a high-demand phase for all businesses. It’s a time for giving, which means almost everyone goes shopping. Others, however, turn to the Internet to purchase from online shopping site. But no matter where your business is—whether it’s a physical establishment or a virtual one—you cannot escape the exciting yet challenging holiday shopping rush.
You’ve probably heard the term “real-time analytics” before. It’s an all-encompassing concept being used across different industries and is especially popular among business process outsourcing (BPO) companies. Broadly speaking, it refers to an organization’s ability to use available data and resources when they’re needed. In call centers, however, this term simply means monitoring customer transactions as they happen in real time.
Authenticity. This term has such a nice ring to it, doesn’t it? It’s full of promise and potential. Entrepreneurs know that this is the key to building customer loyalty. And while all business organizations strive to exude this quality, very few actually do.