Multilingual call center agents strengthen ties between customers and brands, but aside from this, they also help companies in other ways. Open Access BPO explains the importance of multilingualism in the call center business.
Many companies that are expanding to different international markets turn to outsourcing multilingual customer service. Open Access BPO explains how this outsourcing solution can help your growing business earn more revenues and increase your customer base significantly.
When it’s time for your company to outsource data entry services, what initial steps should you take? How do you find the right team that can process your valuable data? These are just some of the questions that Open Access BPO, a call center outsourcing solution provider, will explain in this article.
Many companies turn to social media to deliver compelling and engaging brand message to existing and potential customers. Open Access BPO explains how startup companies can benefit from outsourcing this business solution.
Customer experience management, or simply called CEM, is the process of collecting and analyzing customers’ experiences with brand representatives. Companies do this to meet their customers’ individual expectations from the business, which ultimately strengthens consumer loyalty and satisfaction.
A budding industry has been giving foreign businesses a new reason to outsource to the Philippines. Data analytics, a useful process that guides the decision-making of companies, is expanding at a rate that is thrice the pace taken by the information technology and business process outsourcing (IT-BPO) industry. Growing by 15%versus IT-BPO’s 5% annual rate, the higher-value outsourced service poses to account for 10% of the $70-billion worth global analytics segment.
Many businesses across the globe that chose to outsource to the Philippines are now enjoying the benefits of choosing the country as their outsourcing destination. By outsourcing to Philippine call centers, businesses get to acquire quality business solutions at a very affordable cost.