One of the vital tasks of every team leader is to guide his agents in delivering high quality service to customers. Open Access BPO, an outsourced call center in the Philippines, lists down tips on how to coach your agents.
Submitted images, if not moderated properly, can negatively affect your social media marketing efforts. Open Access BPO explains why image moderation outsourcing can be your way of protecting your brand’s reputation online.
Impressing customers is easy if your agents are confident in what they are talking about. Open Access BPO explains how your call center agents can have impressive product knowledge, which they can use to improve customer satisfaction rates and sales.
Blogging is an effective marketing tool that doesn’t put off people by glaring promotions, but its success lies largely on the subjects you talk about. Open Access BPO explains the importance of choosing the right topics for your business blog.
How should you respond when your call center agents commit mistakes? Open Access BPO gives a step-by-step guide for call center managers on how to come up with an agent error reduction plan.
If you have an expert community manager or content moderator working for your brand, is there still a need for you to crowdsource content moderation? Open Access BPO explains the benefits of allowing your online community to get involved in your content moderation process.
Content moderation is more than just about protecting your website from damaging content; it’s also about protecting your business from things that can affect its bottom line. Open Access BPO explains how your revenues can be affected by poor content moderation.