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Goal alignment: Key to successful outsourcing to the Philippines

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Outsourcing to the Philippines would give you a higher assurance of success if your business goals are met by your outsourced service provider. By aligning your goals with the visions of your outsourcing partner, your outsourced staff will meet the output quality you expect.

How can you be sure that your goals and your vendor’s objectives are aligned? You can do so by setting clear expectations during the bidding process and by communicating constantly during the whole course of the contract.
Let bidders know about your goals

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Most outsourcing deals start with a request for proposal (RFP). In your notice to invite bidders, you can present a set of goals, rules, and criteria that you want your service provider to attain. By being clear with your goals during the bidding process, the companies that will bid for your partnership will mostly be the ones that can meet your business standards.
Constant Communication
Once you find a business partner whose goals are aligned with yours, the next step is to make sure that your goals stay aligned. Set communication channels between you and your outsourced staff to be certain that your objectives stay in their minds. Monitor the progress of the campaign as well as the performance of your staff to see if you need to refresh the standards you initially set.
Be involved in management practices
Outsourcing to the Philippines may mean that you will let a third party firm handle a part of your overall operations, but you should still be involved in your vendor’s management and ethics practices. Participate in hiring, strategizing campaigns, and making big decisions about your outsourced staff. This way, you could collaborate with your partners in mapping out and achieving a collective goal.
Closing thoughts
Goal alignment requires clear communication and active involvement between you and the outsourcing firm where you delegate your business processes. Thus, always be clear about the goals you want to meet so that your vendor could match those standards.

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Alistair Roque

Alistair Roque

Alistair Roque works as a content writer and blogger for Open Access BPO, a Makati-based outsourcing firm. At present, he spends most of his time writing about modern marketing tools encompassing all forms of media including mobile, e-mail, social media, and other digital platforms. He also gives tips on branding strategies, search engine optimization (SEO), and content marketing. To learn more about the digital marketing and back office solutions you may visit http://www.openaccessbpo.com or You may also want to follow me on Gplus

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