Blogging is an effective marketing tool that doesn’t put off people by glaring promotions, but its success lies largely on the subjects you talk about. Open Access BPO explains the importance of choosing the right topics for your business blog.
How should you respond when your call center agents commit mistakes? Open Access BPO gives a step-by-step guide for call center managers on how to come up with an agent error reduction plan.
If you have an expert community manager or content moderator working for your brand, is there still a need for you to crowdsource content moderation? Open Access BPO explains the benefits of allowing your online community to get involved in your content moderation process.
Content moderation is more than just about protecting your website from damaging content; it’s also about protecting your business from things that can affect its bottom line. Open Access BPO explains how your revenues can be affected by poor content moderation.
Just because other businesses are implementing some call center practices doesn’t mean that those same tactics will work out just the same for you. Businesses should know that there are common call center practices that can be detrimental to them once applied in their own organization. Open Access BPO lists down some of these measures that you should avoid at all costs.
Quality assurance enables a call center to maintain the efficiency and effectiveness of its resources, including its workforce, technologies, and processes. Open Access BPO lists down some of the classic ways your call center can manage the quality of its operations.
The last thing you want to happen with your outsourcing deal is seeing it fail miserably, especially when you could have prevented it from happening. Open Access BPO shares some common reasons why businesses fail at outsourcing and what you can do to avoid them.