Modern customers prefer using live chat when asking for product or service information. It’s quick and conducive for casual conversations, which makes communicating with a brand easier. But like any other channels, it has its own downsides. Live chat leaves more room for ambiguous interpretations. For instance, one typo from a customer support rep may infuriate the customer. That said, it’s important to be mindful of the basic live chat customer support etiquette. Here are five best practices to help you and your team deliver…
Customers can help your growth or break you brand. Providing customers with stellar services and products will go a long way; but great customer service can propel your success further. So in this industry, it’s crucial to keep your brand customer-centric. To maintain customer-centricity and to provide quality customer service, take the time to invest in your customers. Investing, in this case, doesn’t necessarily entail the sort of investments most businesses partake in. But, rather, it’s by way of great customer service where you can…
Sure, you have a great social media marketing plan, but it won’t matter if the person handling it can’t implement it well. An effective social media manager is instrumental in propelling a brand through the social networking space, especially since consumers are driven by the accessibility of these platforms.
Visual marketing has become increasingly popular in recent years. It’s perhaps best exemplified by the saying “A picture is worth a thousand words.” The allure of multimedia content, including photos and videos, has created a new frontier in marketing. Social media also gives these visuals a boost, allowing them to reach more people in an instant.
In this changing world, customers are turning to social media to find out more about brands instead of just networking. As consumers flock to this platform, businesses have also started to use social media to market their products and services.
There are many ways to engage with your customers and solve their problems, but one of the most popular ones is chat support. A 2015 study shows that 92% of customers prefer live chat over other platforms when seeking assistance from brands. This channel can make up for the limitations of other customer service touchpoints, like the phone, email, and social media. Here’s how it ensures customer satisfaction.
As your business’ social media following grows, it becomes more difficult to engage customers and address their concerns. In the process, you may end up compromising the quality of your performance. In these situations, outsourced firms that specialize in digital marketing can help boost your social media campaigns. They can manage your online presence in ways that suit your audience’s preferences. This way, they can help you achieve your main targets.