When is the right time to outsource content moderation?

Online reputation is heavily influenced by what people see on your online properties. As soon as your website and social media page begin to attract a community of followers on a regular basis, the need for responsible online community management becomes inevitable. This is why content moderation has become an essential component of community management.

How important is client privacy when outsourcing to the Philippines?

When outsourcing to a call center, one of your responsibilities is to make sure your provider can secure your company data effectively. Open Access BPO explains why client privacy is highly important when outsourcing and what you should do to ensure your provider does not compromise your reputation.