Online reputation is heavily influenced by what people see on your online properties. As soon as your website and social media page begin to attract a community of followers on a regular basis, the need for responsible online community management becomes inevitable. This is why content moderation has become an essential component of community management.
One of the vital tasks of every team leader is to guide his agents in delivering high quality service to customers. Open Access BPO, an outsourced call center in the Philippines, lists down tips on how to coach your agents.
Submitted images, if not moderated properly, can negatively affect your social media marketing efforts. Open Access BPO explains why image moderation outsourcing can be your way of protecting your brand’s reputation online.
How should you respond when your call center agents commit mistakes? Open Access BPO gives a step-by-step guide for call center managers on how to come up with an agent error reduction plan.
Quality assurance enables a call center to maintain the efficiency and effectiveness of its resources, including its workforce, technologies, and processes. Open Access BPO lists down some of the classic ways your call center can manage the quality of its operations.
The ability of agents to spare the customers from the burden of having to call again can speak a lot about the call center’s efficiency and overall productivity. Open Access BPO explains why first contact resolution matters a lot to call center leaders.
When outsourcing to a call center, one of your responsibilities is to make sure your provider can secure your company data effectively. Open Access BPO explains why client privacy is highly important when outsourcing and what you should do to ensure your provider does not compromise your reputation.