4 Practices that could be hurting your call center support services

Just because other businesses are implementing some call center practices doesn’t mean that those same tactics will work out just the same for you. Businesses should know that there are common call center practices that can be detrimental to them once applied in their own organization. Open Access BPO lists down some of these measures that you should avoid at all costs.

How to retain managerial control when outsourcing to the Philippines

The fear of losing managerial control is normal for anyone who thinks of outsourcing to the Philippines. It’s understandable, as outsourcing has been almost synonymous to entrusting a service fully to a separate entity. But is it really fine to fear losing complete managerial control over your services when you decide to partner with an outsourcing firm?