5 Steps for introducing new technology to your customer service staff

In a fast-paced and ever-shifting business world, companies and consumers alike are introduced to new customer experience technologies every day. From call center support solutions to telephone systems, from sales inventory software to mobile customer service apps, the rise of new technologies has enabled customer experience to rapidly evolve.

How important is client privacy when outsourcing to the Philippines?

When outsourcing to a call center, one of your responsibilities is to make sure your provider can secure your company data effectively. Open Access BPO explains why client privacy is highly important when outsourcing and what you should do to ensure your provider does not compromise your reputation.