At some point, your retail business may need to establish an e-commerce platform and put up an online store. Open Access BPO, a call center company in the Philippines, explains how outsourcing e-commerce solutions can bring overwhelming results to your small business.
What are the distinguishing features of a fake product or service review? Open Access BPO lists down some common qualities of misleading and fraudulent reviews that moderators base on when screening your website’s content.
How do you know if you are still on the right track when outsourcing customer support? Open Access BPO shows how you can assess if your business is benefiting from outsourced customer service.
Open Access BPO’s call center outsourcing solution packages include social media among their arsenal of customer service and lead generating tools. Know how you can make the most out of social networks by applying these tips.
Multilingual call center agents strengthen ties between customers and brands, but aside from this, they also help companies in other ways. Open Access BPO explains the importance of multilingualism in the call center business.